Customer Service

Thank you for visiting Modern Bridal Shop's web site, our professional friendly staff look forward to
helping you with your "Special Day". We feature the latest styles of wedding gowns and accessories from the top designers. All of our gowns are brand new. They are direct from manufacturer with all hang tags and inner tags intact.

CONTACT US

Modern Bridal Shop
1920 E. Colonial Dr. Orlando, Florida 32803
Phone: 407.228.1761 Fax: 407.228.1762
http://modernbridalshop.com
customerservice@modernbridalshop.com
Phone hours: Monday - Saturday 10:00am to 7:00pm EST
Store hours: Monday - Saturday 10:00am to 7:00pm EST
Sunday Closed

HOW TO ORDER

We accept the following payment options - Visa, Master Card, American Express, Discover, Debit Cards, Money Orders.

There are a number of ways to order from Modern Bridal Shop:
ONLINE ~ PHONE ~ FAX ~ SNAIL MAIL

ONLINE - SAFE SHOPPING
Modern Bridal Shop has chosen to use the Yahoo! Shopping platform for our
on-line store. Therefore, we use SSL (Secure Sockets Layer) encryption technologies, the
online industry standard, to ensure that your credit card and personal information cannot
be intercepted during the ordering process. Simply click the purple "Place in Cart" for
all of the items that you are interested in.





You will receive an email confirmation with your order number.You should
receive this order confirmation within 24 hours and we will mail your order invoice within a few days. If you do not please call
our customer service staff at 407-228-1761 Monday - Saturday 10am to 7pm est.Sunday Closed.
If it is after these hours send an email to customerservice@modernbridalshop.com
PHONE ORDERS

Write the item numbers and have your credit card ready. Call our customer
service staff at 407-228-1761 Monday - Saturday 10am to 7pm Sunday Closed.



FAX ORDERS
At checkout simply fill out the order form as you normally would. In the
Payment Method Section select the "Credit Card by Fax" payment option. Submit the form for processing. Print out the form and write in your payment information to include the following (Note: the billing information on the order form
must be completely filled out and reflect the information on file for the card
holder):


• Type of Card - (American Express, Discover, Master Card, Visa, Debit Cards)
  
• Account #:
  
• Exp. Date:
  
  FAX completed order form to: 407-228-1762




MONEY ORDER BY MAIL

At checkout simply fill out the order form as you normally would. In
the Payment Method Section select the "Money Order by Mail" payment option.
Submit the form for processing. Print out the form and mail with the money order to:

Modern Bridal Shop

1920 E. Colonial Dr. Orlando, Florida 32803

SALES TAX

Applicable sales tax will be added to shipments being made to Florida. NO sales tax will be charged for shipments made to other states.

Rush Orders

Please call our customer service if you need Rush Order. We will contact the designer/manufacturer and advise you before you order of the earliest date we could delivery to you.

REQUEST A QUOTE

If there is a particular dress that you are interested but you don't see it in our online store, you can "Request a Quote".

SHIPPING CHARGES

FREE SHIPPING!- Anywhere in U.S. by UPS.

(UPS will not deliver to p.o. box.)

U.K. and international orders are welcome:

Bridemaids dresses $25.00, 2 dresses or more $40.00

Wedding gowns $40.00


Rush Shipping, Please contact us if you require any sort of rush shipping. There will be shipping charge for all express/air deliveries. We exclusively use UPS for all of our express shipping.



DEPOSITS, RETURNS & CANCELLATIONS

All purchases are final and cannot be cancelled. Deposits are not refundable nor can they be applied for credit on other merchandise. All merchandise must be paid in full at the time of shipping or delivery. No garment can be altered unless it is paid in full. Alteration cost is not included in the price of garment. Modern Bridal Shop is not responsible for conditions or events beyond our control. We are not responsible for merchandise that is not picked up by the customer. Due to the nature of the industry. Dresses originate from many sources. Rush cuts and extra fabric charges are determent by Modern Bridal Shop. Fees to accommodate special orders.
Customers are responsible to make sure that Modern Bridal Shop has received the customer’s order on time. In order to process the order, Modern Bridal Shop should receive at least 50% of the total amount on the order. The other remaining 50% balance will be charged before we ship merchandise. Customers are responsible for determining the sizes. Sizes 18 and over is extra cost for wedding gown is $50.00, bridesmaid, prom dresses is $20.00. Payments should be done by credit cards or money order only. We ship by UPS/US Post Office INSURED.
We are a full service bridal shop. If you add up the entire inventory from the entire manufacturer we carry in every size and colors, we would have to stock over thousands of gowns. Regular clothing shops can take returns because they carry inventory. When you return a dress, they can put it back on display and sell to someone else. Bridal gowns, bridesmaid dresses, are very different and every bride wants different styles and colors. The chance for us being able to find another bride who wants the exact same style, size and color of dress is very slim to none. This is also why manufacturer themselves will not accept returns. You will likely find the same common practice in all bridal shops. At Modern Bridal Shop, we take great pride in our merchandise and services. We thank you for your patience and understanding as we attempt to implement new policies and procedures to better serve you.


You will need to e-mail us for a return authorization number, an RA# to write on return box. Any returns without an RA# will NOT be accepted. Returns are subject to a 30% non-refundable, restocking fee. Any size exchange will required $20.00 fee for re-shipping new dress to customer. All exchange/refunds must have original or copy invoice to be processed. Due to the nature of wedding apparel, we reserve the right to refuse any refunds/exchanges. Note:All claims must be made within 14 days of receipt of goods. You can email us at returns@modernbridalshop.com.

PRIVACY POLICY

The information you provide while registering or purchasing is kept private. We do not sell or
exchange names or any other information about our online customers with third parties.

FREQUENTLY ASKED QUESTIONS

1) How do you get the dresses at such a low price and where do the dresses come from?

We order direct from the same bridal manufacturers as any other bridal shops. We do have a retail store so we are familiar with the designers and their policies. We sell only new, first quality merchandise. All gowns are special ordered for you and are original, brand new gowns. They will come to you with the original manufacturer tags. We sell in volume through Modern Bridal Shop and are able to make a lower profit on our internet sales. Also, the amounts of services you receive are much less than through our retail shop. Because of these two things, we can offer the same merchandise to you at a much lower price. Our brides receive the savings.

2) How does the order process work?

The quickest and most efficient way to place an order is to use our secure online order shopping cart. If you prefer, you may call us at (407)-228-1761. You can also print out the order form and fax it to us at (407) 228-1762 Pick the way that works best for you. You will need to have the manufacturers name, style number, color, sizes and shipping address, as well as your wedding date when you order. We accept all major credit cards Visa, MasterCard, American Express or Discover. You may either pay in full or pay a 50% deposit with the balance charged at the time of shipping.

3) How long does it take to order a dress?

Delivery times vary by manufacturer, but it generally is 12 weeks for wedding gowns, 8 to 10 weeks for bridesmaid's dresses. However there are times when the manufacturers have stock and delivery could be within 2-3 weeks. This is the date we receive from the manufacturer and is not guaranteed. It is just an estimate. Manufacturers do not guarantee their delivery dates. However, most manufacturers will meet this date. There are many instances when gowns arrive early. It will depend on when the manufacturer next cuts your style and color. We do inspect all merchandise when it arrives to our store. We will charge any balance due at that time. All items are shipped by UPS insured mail.


4)What if my bridesmaid are all over the states?

We can setup a file here in our shop for you with all your information and all your bridesmaids can call us to place order.


5) How do I pay for my gown?

You may either pay in full at the time you place your order or pay a 50% deposit with the balance charged at shipping. Modern bridal shop accepts all major credit cards including Visa, MasterCard, Discover, and American Express.

6) What happens if there is a problem with my dress?

All merchandise is received by us and inspected before we ship it to you. We carefully inspect each and every garment. However, should you discover a manufacturer's defect, please contact Modern bridal shop within 14 days of receipt and all necessary steps will be taken to make it right for you. The manufacturers only allow us a very limited period of time in order to alert them of problems, so we must strictly enforce this 14 days period. We guarantee that you will receive perfect merchandise.

7) Why doesn't Bridal apparel fit the same as regular day clothes?

Bridal apparel, Bridal gowns, bridesmaids, flower girl dresses and formal wear are international sizing and not US sizing and will fit smaller then regular day clothes. They generally fit approximately one and occasionally two sizes smaller. For instance, if you were to wear a regular dress size 6 then you will wear an International (bridal size) size 8 or 10 (two sizes). Due to the global economy most formal wear and bridal apparel are produced on an international sizing scale.

8) How do I know what size to order?

Many of the manufacturer's size charts are available online and can be found on our size chart page. Please review the size chart and choose the appropriate size for you and/or your attendants. You will need this information when you place your order. If you need help, we will be happy to give you our professional opinion but we do not take responsibility for the size chosen. If you are unsure of the size to order, please review our measuring tips or find a local shops in your area to try on sample dresses to see what size fits you the best. PLEASE KEEP IN MIND THAT GOWNS ARE NOT CUT TO SPECIFIC MEASUREMENTS AND ALTERATIONS ARE ALMOST ALWAYS REQUIRED TO ACHIEVE A CUSTOM FIT. If a style is a two-piece but has one style number, you must order the same size for both the top and bottom. If you are ordering separates and you have a different style number for the top and bottom, you may order different sizes for each piece.

9) CAN I TRY ON A GOWN AND SEND IT BACK IF IT DOES NOT FIT?

We do ask that you do not order a gown to try it on and see if you like it.(There will be a re-stocking fee please read policy). These are beautiful gowns that are delicate to ship. Keep in mind that most of these gowns are made to be altered up or down at least 1-2 sizes. You will be able to be "fit" into your gown, or find local shops around your area to try on dresses first to be sure what size fit you best.

9) Can I return my gown once I receive it?

All sales are final once they are placed with the manufacturer. In limited cases, we may be able to make changes to the order if the manufacturer has not started the cutting process. This is usually only in the first few days and sometimes not at all. It's important to be sure of the style number, color and sizes when ordering. If you receive your gown and there is something wrong with it, we will take care of it in every instance. We guarantee the perfect condition of every gown. You will receive another gown replace the damaged one.
Our manufacturer accepts returns in case of incorrectly delivered or damaged. We carefully inspect every order to make sure what you ordered is in perfect condition. If you find something that we have missed, please e-mail us. We are a full service bridal shop. If you add up the entire inventory from the entire manufacturer we carry in every size and colors, we would have to stock over thousands of gowns. Regular clothing shops can take returns because they carry inventory. When you return a dress, they can put it back on display and sell to someone else. Bridal gowns are very different and every bride wants different styles. The chance for us being able to find another bride who wants the exact same style, size and color of dress is very odd. This is also why manufacturer themselves will not accept returns. You will likely find the same policy for all bridal shops.